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All you have to do is plug laptop directly into the passthrough modem, either you do or do not have internet, if the lights don't tell you, and you can also gather signal related information this way. On top of that, if you do have internet issues, it makes it easier to troubleshoot. Request a passthrough modem, which will have 1 ethernet port, no wifi. Take this advice from a network IT, Modem Router Combos suck. These companies are getting as nuts as the government. I bet they have it set up in a way where you cannot access the modem's login page unless that little computer is plugged into your modem. I guess it allowed him to check the coax connection and then test the modem after it had been set up.
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I noticed the tech that came out for my install had some sort small computer that he could hang around his neck.
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This situation isn't likely to happen, but what if someone was able to somehow get ahold of my Wifi password? They'd have free reign of my internet connection for at least awhile, because I'd either have to cut the connection or wait a day/days for a technician to come out for something as simple as a password change.Īpologies for the long rant, but I wanted to add one more thing.

They want to charge you $10 a month to use their garbage combo modem/routers, and then won't even give you access to them to even do simple things like change the SSID or even change your password. There just isn't any other solution, which I find ridiculous. It has to be locked/blocked from Suddenlink.

Note: If the password of the router has been changed, type the new password of the router in the Password field instead.I still haven't found a solution for even accessing the damn login page for the modem/router. Type admin for User name and Password, since admin is the default user name password, and then click OK.

Open a web browser such as Internet Explorer.Note: Before you access the web-based setup page of the router, make sure the router is powered on and the computer is wired to one of the Ethernet ports on the router, for example, 1, 2, 3 or 4. All routers have a built-in web-based setup page that allows you to customize settings and set up advanced properties. How do I access the web-based setup page of the router?Ī. Refer to Cisco Technical Tips Conventions for more information on document conventions.
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This article is one in a series to assist in the setup, troubleshooting, and maintenance of Cisco Small Business products.
